Returns

How To Return Items

Inside your delivery package, you will have received a dispatch note with a returns section at the bottom. Please fill in the details of which items you wish to send back, including the reason for return, and enclose this with the returning items (ideally in the original dispatch packaging).

For US orders only

To return items using our subsidized returns label, please visit our online portal:

You’ll need your Order ID and either your email address or postal code to hand to access the portal.

The cost to return is $6.95 per label. This will be deducted from your total refund amount, unless your order is eligible for free returns (e.g. you received an incorrect or faulty item).

Unfortunately, we do not offer exchanges. If you need to replace an item you have purchased, please return the unwanted item to us for a refund and then place a new order for the required item. If you get in touch before placing your new order, we will be happy to provide you with a free delivery code to avoid paying shipping on the replacement order.

If you are trying to return your order outside of the returns period and the portal will not accept your details, please contact us for assistance.

For International orders (excluding US)

Please send items back to our UK returns address below. IMPORTANT! Please mark the outside of the package with the phrase ‘RETURNED GOODS’

Move Dance RETURNS
Unit 4D Alpha
Sunbank Lane
Manchester M90 5AD
United Kingdom

Please keep a proof of posting as goods are determined as in your care until they are received into our warehouse.

If you have received a faulty or incorrect item, please contact us before sending any items back.

How long does it take to process a return?

Your return will be received and processed within 20 business days. If you return your order via a priority service, we will not be able to process it as a priority. If you are due a refund, the funds will be available in your account within 3-5 business days from the date we process your return. Paypal funds will be available immediately after processing.

What Is The Returns Policy

USA Retail & Teacher Account Customers

You may return eligible items for a refund of the goods within 40 days of receipt of the products. Please check your items are eligible for return (see below section) and follow the returns process. You are responsible for the cost of returning unwanted items. The cost of the return label will be deducted from your total refund amount. If the returned items are found to be faulty or incorrect, we will waive the return fee.

What Items Can You Return?

Eligible items:

Unwanted goods in an unworn state, labels attached and with original packaging.
Tights and underwear in its original unopened packaging, not worn or tried on.
CDs and DVDs must be in their original sealed packaging.

Not eligible for return:

Face masks
For hygiene reasons, we are unable to accept tights and underwear back for refund or exchange if the packaging has been opened.
For all retail & teacher customers made-to-order items, including Alegra Lycra multi-print ranges.

Faulty items:

All genuinely faulty items are eligible for return regardless of retail or teacher customer status, custom made orders, underwear, tights or otherwise ineligible.

For help with returns, please contact our friendly Customer Services team.